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International Roaming

International mobile roaming (IMR) allows your mobile device to use an overseas carriers’ network while travelling abroad. Your usage of an overseas carriers’ network will usually incur significantly higher charges compared to using your mobile device in Australia and will be charged in excess of your included value.

Australian Communications and Media Authority (ACMA) Information Fact Sheet

The ACMA have produced the following fact sheet:
http://www.acma.gov.au/Citizen/Stay-protected/My-mobile-world/Content-and-services/international-mobile-roaming-fact-sheet

Avoiding Bill Shock

In order to avoid “bill shock” after travelling overseas, you should consider disabling 3G/4G internet access (mobile data) on your device as many apps will continue to use mobile data automatically.

When travelling overseas, be mindful when answering any incoming calls (and taking voice mail) because you will incur the charges, not the caller. If preferred, set your call diversion/barring to block all incoming calls and deactivate voice mail.

Spend Management Tools

ClubTelco provides spend management tools in relation to international mobile roaming charges which can be accessed through MyAccount. You can access your MyAccount or contact us to obtain your current usage though there may be significant delays of more than 24 hours in receiving usage data.

You may wish to familiarise yourself with the Maximum Charge Information for calls, SMS and mobile data usage within the country you are visiting (see below).

Alternatives to International Roaming

If you do not wish to use international roaming, you can still stay in contact by:

Using Wi-Fi.
Using a prepaid SIM card or a ‘travel pack’ with a set value.
Using a local SIM card from your destination, after unlocking your device (details on how to unlock your device are provided below).

Deactivating International Roaming

International Roaming can be deactivated by contacting customer service on 13 TELCO (13 8352) or if calling from overseas please dial +61 3 9224 8000. Please take care to ensure that mobile international roaming is deactivated before travelling overseas if you do not wish to use the service.

Maximum Charge Information

The maximum charges for certain usages of your mobile device while roaming are set out in the links below. If you require information for a country not listed please contact us on 13 TELCO (13 8352).

New Zealand
Indonesia
United States of America
Thailand
United Kingdom (including Channel Islands and Isle of Man)
China
Fiji
Singapore
Malaysia
Hong Kong

 

New Zealand


Usage

Maximum Charge

Making a 1 minute call to Australia from the overseas country

$4.59

Making a 1 minute call to a number within the overseas country

$2.10

Receiving a 1 minute call while roaming in the overseas country

$1.99

Sending an SMS message to Australia from the overseas country

$0.99

Sending an SMS message to a number within the overseas country

$0.99

Receiving an SMS message while roaming in the overseas country

$0

Using 1 megabyte of data while roaming in the overseas country

$43.56

 

Indonesia


Usage

Maximum Charge

Making a 1 minute call to Australia from the overseas country

$7.70

Making a 1 minute call to a number within the overseas country

$2.39

Receiving a 1 minute call while roaming in the overseas country

$2.19

Sending an SMS message to Australia from the overseas country

$0.99

Sending an SMS message to a number within the overseas country

$0.99

Receiving an SMS message while roaming in the overseas country

$0

Using 1 megabyte of data while roaming in the overseas country

$43.56

 

United States of America


Usage

Maximum Charge

Making a 1 minute call to Australia from the overseas country

$4.59

Making a 1 minute call to a number within the overseas country

$2.10

Receiving a 1 minute call while roaming in the overseas country

$1.99

Sending an SMS message to Australia from the overseas country

$0.99

Sending an SMS message to a number within the overseas country

$0.99

Receiving an SMS message while roaming in the overseas country

$0

Using 1 megabyte of data while roaming in the overseas country

$43.56

 

 

Thailand


Usage

Maximum Charge

Making a 1 minute call to Australia from the overseas country

$3.19

Making a 1 minute call to a number within the overseas country

$1.69

Receiving a 1 minute call while roaming in the overseas country

$1.59

Sending an SMS message to Australia from the overseas country

$0.99

Sending an SMS message to a number within the overseas country

$0.99

Receiving an SMS message while roaming in the overseas country

$0

Using 1 megabyte of data while roaming in the overseas country

$43.56

 

United Kingdom (including Channel Islands and Isle of Man)


Usage

Maximum Charge

Making a 1 minute call to Australia from the overseas country

$4.59

Making a 1 minute call to a number within the overseas country

$2.10

Receiving a 1 minute call while roaming in the overseas country

$1.99

Sending an SMS message to Australia from the overseas country

$0.99

Sending an SMS message to a number within the overseas country

$0.99

Receiving an SMS message while roaming in the overseas country

$0

Using 1 megabyte of data while roaming in the overseas country

$43.56

 

China


Usage

Maximum Charge

Making a 1 minute call to Australia from the overseas country

$8.59

Making a 1 minute call to a number within the overseas country

$2.69

Receiving a 1 minute call while roaming in the overseas country

$2.49

Sending an SMS message to Australia from the overseas country

$0.99

Sending an SMS message to a number within the overseas country

$0.99

Receiving an SMS message while roaming in the overseas country

$0

Using 1 megabyte of data while roaming in the overseas country

$43.56

 

Fiji


Usage

Maximum Charge

Making a 1 minute call to Australia from the overseas country

$4.59

Making a 1 minute call to a number within the overseas country

$2.10

Receiving a 1 minute call while roaming in the overseas country

$1.99

Sending an SMS message to Australia from the overseas country

$0.99

Sending an SMS message to a number within the overseas country

$0.99

Receiving an SMS message while roaming in the overseas country

$0

Using 1 megabyte of data while roaming in the overseas country

$43.56

 

Singapore


Usage

Maximum Charge

Making a 1 minute call to Australia from the overseas country

$3.19

Making a 1 minute call to a number within the overseas country

$1.69

Receiving a 1 minute call while roaming in the overseas country

$1.59

Sending an SMS message to Australia from the overseas country

$0.99

Sending an SMS message to a number within the overseas country

$0.99

Receiving an SMS message while roaming in the overseas country

$0

Using 1 megabyte of data while roaming in the overseas country

$43.56

 

Malaysia


Usage

Maximum Charge

Making a 1 minute call to Australia from the overseas country

$3.19

Making a 1 minute call to a number within the overseas country

$1.69

Receiving a 1 minute call while roaming in the overseas country

$1.59

Sending an SMS message to Australia from the overseas country

$0.99

Sending an SMS message to a number within the overseas country

$0.99

Receiving an SMS message while roaming in the overseas country

$0

Using 1 megabyte of data while roaming in the overseas country

$43.56

 

Hong Kong


Usage

Maximum Charge

Making a 1 minute call to Australia from the overseas country

$4.59

Making a 1 minute call to a number within the overseas country

$2.10

Receiving a 1 minute call while roaming in the overseas country

$1.99

Sending an SMS message to Australia from the overseas country

$0.99

Sending an SMS message to a number within the overseas country

$0.99

Receiving an SMS message while roaming in the overseas country

$0

Using 1 megabyte of data while roaming in the overseas country

$43.56

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