Pentium III+, 100MB hard drive space.

• Microsoft Windows Vista 32
• Microsoft Windows XP Professional (SP1, SP2, SP3)
• Microsoft Windows XP Home Edition (SP1, SP2, SP3)
• Mac OS X10.4 or above (software/firmware may be required for some models).

• Internet Explorer 6+
• Firefox 3+
• Opera
• Google Chrome.

You must call us to activate your SIM card. We will commence charging you for your ClubTelco mobile service 7 days after we have dispatched your SIM card, or from the date of activation, whichever is the sooner.

Typical download speeds range from 300kbps - 3.0Mbps (burst speeds of up to 6.0Mbps may be experienced in major metropolitan areas). Slower download speeds may be expected in regional areas. Data capacity and speed experienced may be slower than advertised speeds and can vary due to coverage, location, hardware and software configuration, capability and load of sites visited and general network and internet traffic. Typical Uplink speeds are up to 384kbps. If you are using a device which supports 3G but not 3G Broadband (HSDPA) the maximum download speed is up to 384 kbps.

If you have purchased a Mobile Broadband USB modem from ClubTelco, the SIM will already be inserted in the Mobile Broadband modem when you receive it. Insert the Mobile Broadband modem into a spare USB port in your laptop, then follow the on-screen installation instructions to complete the setup. Should you require setup assistance call us on 1300 TELCO (13 8352). If you have your own Mobile Broadband modem, you will need to insert the ClubTelco SIM into it before you can use the service. If you need to seek installation or configuration assistance, then please contact your Mobile Broadband modem supplier as ClubTelco is unable to support other brands of Mobile Broadband modem.

You will receive your account on a monthly basis by email. It will detail your usage charges, plus any hardware fees and data block top-up fees. On your first invoice you will also see a pro rata fee for any partial first month usage plus your next months monthly access fee in advance.

You can use your ClubTelco Mobile Broadband service where our network provides coverage. To check coverage areas, visit www.clubtelco.com

No, unfortunately you can't use your Mobile Broadband service when overseas.

You will need to seek assistance from your modem supplier as ClubTelco is unable to assist with non-ClubTelco supplied modems.

ClubTelco offer a full 12 month replacement warranty. Simply mail the modem back to us at PO Box 6262 St Kilda Rd Central, VIC 8008 with a covering letter explaining the nature of the fault and including your Account Number and contact details. Provided the modem shows no signs of damage due to tampering, water damage, drop damage or other physical damage, then ClubTelco Customer Service will replace the modem for you. Simply call 13 TELCO (13 8352) to arrange a replacement. Upon return of the modem, should there be evidence of damage, then ClubTelco may charge you for a replacement modem on your next account. Insurance in transit for modems being returned is the customers sole responsibility.

When all of your data allowance has been consumed your service will be restricted. If you would like to keep your original speed, you can purchase an additional data block by calling us on 13 TELCO (13 8352).

Not at this time. However you can usually continue to access your emails in the normal way, since most ISP's provide browser based access to emails. Alternatively there are a number of free email providers that can be used such as Gmail, Hotmail and Yahoo, amongst many others.

When you receive your ClubTelco Mobile Broadband SIM, you should call us on 13 TELCO to activate the service. If you haven't called us within 5 business days of the SIM being dispatched to you, we will automatically activate your service.

Both downloads and uploads are counted towards your Included Data Allowance.

Simply call our Customer Service team on 13 TELCO (13 8352) and request a plan change. Plan changes are effective from the beginning of the next billing period.

Your ClubTelco Mobile Broadband Modem will be dispatched after your cooling off period (if applicable) has expired, providing you are in a Mobile Broadband coverage area.

Simply go online to the www.clubtelco.com website and login to the MyAccount section to view your current level of data usage. You can add a data block to top up your current months included data allowance if there is little or no remaining included data (note - any unused portion of the data block does not rollover to the next billing month).

You will not be able to surf the internet or send emails. However you can call us on 13TELCO (138352) to add a datablock to your current months data allowance if there is no remaining included data (note - any unused portion of the data block does not rollover to the next billing month).

Any unused remaining data allowance (including data added from data blocks) expires at the end of each billing month and is replaced with the next months included data allowance.