Mobile Broadband FAQs
What are the minimum PC Specifications?
Pentium III+, 100MB
hard drive space.
What Computer Operating Systems are Supported?
What Browsers are Supported?
- Microsoft Windows Vista 32
- Microsoft Windows XP Professional (SP1, SP2, SP3)
- Microsoft Windows XP Home Edition (SP1, SP2, SP3)
- Mac OS X10.4 or above (software/firmware may be required for some
When will I start being charged for my service?
- Internet Explorer 6+
- Firefox 3+
- Google Chrome.
You must call us to
activate your SIM card. We will commence charging you for your ClubTelco
mobile service 7 days after we have dispatched your SIM card, or from
the date of activation, whichever is the sooner.
What Download Speeds Are Possible?
Typical download speeds
range from 300kbps - 3.0Mbps (burst speeds of up to 6.0Mbps may be experienced
in major metropolitan areas). Slower download speeds may be expected
in regional areas. Data capacity and speed experienced may be slower
than advertised speeds and can vary due to coverage, location, hardware
and software configuration, capability and load of sites visited and
general network and internet traffic. Typical Uplink speeds are up to
384kbps. If you are using a device which supports 3G but not 3G Broadband
(HSDPA) the maximum download speed is up to 384 kbps.
How Do I Activate My ClubTelco Mobile Broadband?
If you have purchased
a Mobile Broadband USB modem from ClubTelco, the SIM will already be
inserted in the Mobile Broadband modem when you receive it. Insert the
Mobile Broadband modem into a spare USB port in your laptop, then follow
the on-screen installation instructions to complete the setup. Should
you require setup assistance call us on 1300 TELCO (13 8352). If you
have your own Mobile Broadband modem, you will need to insert the ClubTelco
SIM into it before you can use the service. If you need to seek installation
or configuration assistance, then please contact your Mobile Broadband
modem supplier as ClubTelco is unable to support other brands of Mobile
When Will I Receive MyAccount?
You will receive your
account on a monthly basis by email. It will detail your usage charges,
plus any hardware fees and data block top-up fees. On your first invoice
you will also see a pro rata fee for any partial first month usage plus
your next months monthly access fee in advance.
Where Can I Use My ClubTelco Mobile Broadband Service?
You can use your ClubTelco
Mobile Broadband service where our network provides coverage. To check
coverage areas, visit www.clubtelco.com
Can I Use My ClubTelco Mobile Broadband Broadband Service When Travelling
No, unfortunately you
can't use your Mobile Broadband service when overseas.
What Happens if My BYO (non-ClubTelco) USB Mobile Broadband Modem Doesn't
You will need to seek
assistance from your modem supplier as ClubTelco is unable to assist
with non-ClubTelco supplied modems.
What Warranty Arrangements Apply to ClubTelco Branded Modems?
ClubTelco offer a full
12 month replacement warranty. Simply mail the modem back to us at PO
Box 6262 St Kilda Rd Central, VIC 8008 with a covering letter explaining
the nature of the fault and including your Account Number and contact
details. Provided the modem shows no signs of damage due to tampering,
water damage, drop damage or other physical damage, then ClubTelco Customer
Service will replace the modem for you. Simply call 13 TELCO (13 8352)
to arrange a replacement. Upon return of the modem, should there be evidence
of damage, then ClubTelco may charge you for a replacement modem on your
next account. Insurance in transit for modems being returned is the customers
How Will I Know When All My Data Allowance is Consumed?
When all of your data
allowance has been consumed your service will be restricted. If you would
like to keep your original speed, you can purchase an additional data
block by calling us on 13 TELCO (13 8352).
Does ClubTelco Mobile Broadband Include an Email Address?
Not at this time. However
you can usually continue to access your emails in the normal way, since
most ISP's provide browser based access to emails. Alternatively there
are a number of free email providers that can be used such as Gmail,
Hotmail and Yahoo, amongst many others.
When will my ClubTelco Mobile Broadband Service become Active?
When you receive your
ClubTelco Mobile Broadband SIM, you should call us on 13 TELCO to activate
the service. If you haven't called us within 5 business days of the SIM
being dispatched to you, we will automatically activate your service.
What Data is Counted Towards My Included Data Allowance?
Both downloads and
uploads are counted towards your Included Data Allowance.
What Happens if I Want to Change My Plan?
Simply call our Customer
Service team on 13 TELCO (13 8352) and request a plan change. Plan changes
are effective from the beginning of the next billing period.
When Will My ClubTelco Mobile Broadband USB Modem be Dispatched?
Your ClubTelco Mobile
Broadband Modem will be dispatched after your cooling off period (if
applicable) has expired, providing you are in a Mobile Broadband coverage
How Will I Know If I am Reaching the Limit of My Included Data Allowance?
What Happens if I Exceed My Plans Included Data Allowance?
Simply go online to
and login to the MyAccount section to view your current level of data
usage. You can add a data block to top up your current months included
data allowance if there is little or no remaining included data (note
- any unused portion of the data block does not rollover to the next
You will not be able
to surf the internet or send emails. However you can call us on 13TELCO
(138352) to add a datablock to your current months data allowance if
there is no remaining included data (note - any unused portion of the
data block does not rollover to the next billing month).
What Happens to Any Unused Mobile Broadband Data Allowance?
Any unused remaining
data allowance (including data added from data blocks) expires at the
end of each billing month and is replaced with the next months included