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Mobile FAQs

05. How long does my plans included credit last? 06. What is voicemail? 07. How do I access Voicemail from overseas? 08. How do I send an SMS message overseas? 09. What is MMS? 10. How do I send a MMS message? 11. What is a PUK (Personal Unblocking Key) code? 12. When do I use a PUK code? 13. What do I do if my card is lost or stolen? 14. Can I extend the ring time of my mobile phone before it diverts to Message Bank? 15. I have listened to all my voice messages - why can I still see the envelope on my phone's screen? 16. Why can't the person I have sent an MMS message receive the message? 17. How do I stay in control of my bills? 18. How do I access my voicemail from a landline? 19. How do I activate my International Roaming? 20. When should I activate my International Roaming?

Can't find the answer to your question? Contact us by one of the methods below.

Customer Service

13 TELCO (13 83 52)
+61 3 9224 8000
10am to 7pm AEST - Monday to Friday

Technical Support

13 TELCO (13 83 52)
9am to 9pm AEST - Monday to Friday
9am to 8pm AEST - Saturday to Sunday

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