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Mobile FAQs

01. How do I port my number to ClubTelco mobile? 02. What will happen to my "extra services" with my current mobile service provider if I port my number? 03. How long will it take to port my current mobile phone number? 04. What will happen to calls made to my mobile phone service while my number is being ported? 05. How long does my plans included credit last? 06. What is voicemail? 07. How do I access Voicemail from overseas? 08. How do I send an SMS message overseas? 09. What is MMS? 10. How do I send a MMS message? 11. What is a PUK (Personal Unblocking Key) code? 12. When do I use a PUK code? 13. What do I do if my card is lost or stolen? 14. Can I extend the ring time of my mobile phone before it diverts to Message Bank? 15. I have listened to all my voice messages - why can I still see the envelope on my phone's screen? 16. Why can't the person I have sent an MMS message receive the message? 17. How do I stay in control of my bills? 18. How do I access my voicemail from a landline? 19. How do I activate my International Roaming? 20. When should I activate my International Roaming?

Can't find the answer to your question? Contact us by one of the methods below.

Customer Service

13 TELCO (13 83 52)
+61 3 9224 8000
contactus@clubtelco.com
10am to 7pm AEST - Monday to Friday

Technical Support

13 TELCO (13 83 52)
support@clubtelco.com
9am to 9pm AEST - Monday to Friday
9am to 8pm AEST - Saturday to Sunday

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