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Spend Management Tools

Important Information for Managing your ClubTelco Spend

There are a range of ClubTelco Spend Management Tools available to help you manage your ClubTelco usage and spend levels on your service(s). Below are some useful spend management tools to help you stay in control of your usage and spend.

Should you require further assistance with any of our Spend Management Tools please contact us on 13 TELCO (8352).

ClubTelco Mobile Phone Tools

  • Track & monitor your Mobile usage in MyAccount
    MyAccount is an online resource which allows you to view all your ClubTelco Mobile usage such as call history, included calls and text usage, international call usage, mobile data usage, as well as any usage that is not included in your monthly allowance. Please note that call records are not displayed in real time and may be delayed by more than 24 hours.
  • Automated Usage SMS
    ClubTelco sends all customers on ClubTelco Mobile plans usage SMS alerts when they have reached 50%, 85% and 100% of their monthly included value. These alerts are designed to help you manage your usage and monthly spend. It is important to take note of these alerts to help you control your monthly usage.

ClubTelco Landline Tools

  • Track & monitor your Landline usage in MyAccount
    MyAccount is an online resource which allows you to view all your ClubTelco Landline usage included all your call history for set date ranges, your monthly access fees and any value added services you may have and the associated monthly fee. Please note that call records are not displayed in real time and may be delayed by more than 24 hours.

ADSL Broadband Tools

  • Track & monitor your ADSL Broadband usage in MyAccount
    MyAccount is an online resource which allows you to view and manage your ClubTelco ADSL Broadband usage. This includes viewing your monthly data usage, setting a data reserve, compare previous months usage and purchase data blocks, should they be required.
  • ClubTelco Data Reserve
    ClubTelco’s Data reserve functionality gives you the peace of mind of knowing that even if your broadband service has been shaped you can still use the internet at your normal speeds. By enabling the Data Reserve function on your account you can reserve 20% of your monthly data allowance - so if you go over your usage allowance and your internet speed is slowed, you can disable your Data Reserve and return to normal speeds using your 20% reserve.
  • Automated Usage Emails
    ClubTelco sends all ADSL customers email alerts when you have used 50%, 85% and 100% of your monthly included data allowance. These alerts are designed to help you manage your usage and monthly spend, it is important to take note of these alerts to help you control your monthly usage and avoid service restrictions.
  • No Excess Usage Fees
    ClubTelco does not charge excess usage fees for any of our ADSL Plans, rather than hit you with expensive excess usage fees when your data limit is reached, we shape your service until the start of your next billing cycle. If you wish to return to normal speeds you can purchase an ADSL data block.

Mobile Broadband Tools

  • Track & monitor your Mobile Broadband usage in MyAccount
    MyAccount is an online resource which allows you to view and manage your ClubTelco Mobile Broadband plan usage. This includes viewing your daily & monthly data usage, compare previous months usage and purchase data blocks should they be required.
  • Automated Usage Emails
    ClubTelco sends all Mobile Broadband customers email alerts when you have used 50%, 85% and 100% of your monthly included data allowance. These alerts are designed to help you manage your usage and spend, it is important to take note of these alerts to help you control your monthly usage and avoid service restrictions.
  • No Excess Usage Fees
    ClubTelco does not charge excess usage fees for any of our Mobile Broadband Plans, rather than hit you with expensive excess usage fees when your data limit is reached, we shape your service to 5kbps until the start of your next billing cycle. If you do wish to return to normal speeds you can purchase a Mobile Broadband data block.

ClubTelco VoIP Tools

  • Track & monitor your VoIP usage in MyAccount
    MyAccount is an online resource which allows you to view all your ClubTelco VoIP usage including all your call details for set date ranges, your monthly access fees and any International Call usage.

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