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Troubleshooting - No Dial Tone

No dial tone is when you lift your phone receiver and there is no tone heard when placing the receiver to your ear. This could indicate an issue on your phone line or it could also indicate an issue with your telephone handset.

Tips For Resolving No Dial Tone:

1. Perform an isolation test. You can do this by removing all devices such as phones, faxes, ADSL filters, modems and Foxtel for at least 30 minutes. Then plug in a single telephone into the primary socket and test to see if dial tone has returned.

2. Check that your phone cable is plugged in correctly and is free from any damage.

3. Check that your phones wall socket is free from any damage.

4. Check that the cable connecting your phones handset to your phone is plugged in correctly and free from any damage.

5. Try a different telephone.

Tried The Above But Still Have No Dial Tone?

If after following the above steps you are still experiencing the issue, please call ClubTelco Customer service on 13 TELCO (13 8352) and advise the Customer Service Representive that you have performed the above steps in an attempt to resolve the issue.

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