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VoIP Troubleshooting

There can be some call and /or call quality issues that can arise when using VoIP. Please note that some of these reasons are usually outside of ClubTelco's control. Please click on the relevant issue below to find out how you can attempt to resolve this.

Echo

You have an echo on your phone if you are experiencing the following: 'I can hear my own voice echoing back to me. The person I'm calling remarked they can hear their own voice echoing back to them'.

Click here to read how to resolve this problem

Static On The Line

You have static on the line if you are experiencing the following: 'I have a buzzing noise that is constantly present on my phone, even when not on an active call'.

Click here to read how to resolve this problem

Delayed Audio

You have delayed audio if you are experiencing any of the following: 'There is a delay in the flow of conversation. I can hear my voice come through many seconds after I have finished speaking'. This can be experienced by both parties on the call.

'While on a call my conversations are delayed, and there are long gaps between when I receive the other parties sentences and vice versa'.

Click here to read how to resolve this problem

Broken Audio

You have broken audio if you are experiencing the following: 'There are breaks in the conversation flow while I am talking on the phone. The conversation will cut in and out when either party is talking, so parts of the conversation are not received or heard'.

Click here to read how to resolve this problem

One Way Audio

You have one way audio if you are experiencing the following: 'The person I'm calling can hear me but I can't hear them, I just have dead air'.

Please note that this is typically only experienced from the ClubTelco customer's side.

Click here to read how to resolve this problem

Can't Dial Certain Toll Free and Special Numbers

Certain toll free numbers cannot be called on ClubTelco's VoIP service.

Click here to read how to resolve this problem

Can't Receive Calls from Some People
You have ported your phone number to ClubTelco but some of your callers are complaining they haven't been able to get through to you.

Click here to read how to resolve this problem

Other Issue?

For all other issues that do not fall into the above categories please call us on 13 TELCO (13 8352).

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