There can be some call and /or call quality issues that can arise when using VoIP. Please note that some of these reasons are usually outside of ClubTelco's control. Please click on the relevant issue below to find out how you can attempt to resolve this.Echo
You have delayed audio if you are experiencing any of the following: 'There is a delay in the flow of conversation. I can hear my voice come through many seconds after I have finished speaking'. This can be experienced by both parties on the call.
You have broken audio if you are experiencing the following: 'There
are breaks in the conversation flow while I am talking on the phone.
The conversation will cut in and out when either party is talking, so
parts of the conversation are not received or heard'.
You have one way audio if you are experiencing the following: 'The person I'm calling can hear me but I can't hear them, I just have dead air'.
Can't Dial Certain Toll Free and Special Numbers
For all other issues that do not fall into the above categories please call us on 13 TELCO (13 8352).